TERMS & CONDITIONS

The Terms and Conditions listed below spell out your rights and obligations in connection with the use of the Chocolate Monggo website, www.chocolatemonggo.com. Chocolate Monggo provides the content and services available on www.chocolatemonggo.com to you subject to the following terms and conditions. By accessing or purchasing from www.chocolatemonggo.com you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. These Terms and Conditions are dated 01 September 2016.

 

PRIVACY POLICY

We take the protection of your personal information very seriously. This policy is intended to help you understand how we collect, use and safeguard the information you provide on our website. Please read this policy carefully before providing us with any personal data.

We provide this privacy statement to help you to understand what we may do with any personal information that we obtain from you. By providing your personal details to us, you signify your acceptance of our Privacy Statement. If you do not agree with this statement, please do not provide your personal details to us. This privacy statement is incorporated into, and part of, the Terms and Conditions, which govern your use of the site in general. We will use your information for the purposes set out below. You will have an opportunity to unsubscribe whenever we communicate with you.

Chocolate Monggo reserves the right to revise this policy at any time by updating this posting. Your use of our website indicates your agreement to the currently posted privacy policy.

 

YOUR ACCOUNT

You may choose to register at www.chocolatemonggo.com. If you do, you will have an email address and password registered for your account. You are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interests to do so.

If you wish to cancel your account, please notify us by contacting us at +62274 373 192 or kindly send us an email to customer-care@chocolatemonggo.co.id.

 

ACCURACY OF CONTENT

We attempt to be as accurate as possible when describing our products on www.chocolatemonggo.com; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on www.chocolatemonggo.com are accurate, complete, reliable, current, or error-free. Additional information provided on this site is for educational and informational purposes only. Chocolate Monggo does not take responsibility for any consequence relating directly or indirectly to any information, recommendations, treatment, procedure, action or application of information by any person using the present site. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by a user’s reliance on information obtained from www.chocolatemonggo.com.

RATINGS, REVIEWS, AND OTHER TESTIMONIALS ABOUT OUR PRODUCT

We welcome any truthful and constructive feedback on our products. We reserve the right to edit your testimonial for length, spelling, etc and re-post your comment for marketing and communication materials.

PURCHASE RELATED

The products and services available on www.chocolatemonggo.com, are for personal use only. You may not sell or resell any of the products or services you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

 

SHIPPING AND DELIVERY POLICY

Our standard delivery service charge is 50,000 IDR, except on order above 300,000 IDR the charge will not be subjected. So far, the coverage area for shipping and delivery is Jakarta Area only. Chocolates will be delivered chilled.

While we strive to deliver within the timeframe of 1-3 working days for standard orders, Chocolate Monggo is unable to guarantee specific delivery time slots. If you have preferred time for delivery, it will be specified as a special request we will do our best to deliver without guarantee no compensation will be provided for not delivering within the preferred delivery time stipulated. Estimated delivery hours are between 10am-5pm daily, including Sunday and public holidays.

Under normal circumstances, Chocolate Monggo will not be responsible for delayed delivery in case of following:

  1. The inaccuracy of written address.
  2. Incomplete address.
  3. A problem with the address you provide or if the recipient no longer lives at the delivery address.
  4. The recipient not being in at the time of delivery.
  5. The force of major.

It is important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our distribution officer to locate “difficult-to-find” addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number.

If we are subsequently unable to deliver due to mentioned possibilities, we will attempt to contact you via email or phone. If we are unable to contact you at the time of attempted delivery, we will return the order and await contact from you.

Chocolate Monggo is not responsible for any other costs incurred by the customer due to failed deliveries.

In some circumstances, for example, when delivering to some business addresses, hospitals, hotels or universities, we may not be able to deliver the items directly to the intended recipient. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

In the event, our standard delivery option is chosen for a business address and a delivery between 10am-5pm fails due to the recipient not being available, or the business being closed, Chocolate Monggo will not accept any liability for the non-delivery and reserve the right to charge an additional delivery charge for any subsequent re-delivery.

RETURNS AND REFUNDS

Chocolate Monggo will not accept any returns and/or refunds of our products unless they were incorrectly delivered or the packaging is damaged during delivery. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.

Once an order has been successfully submitted with payment duly authorized, Chocolate Monggo will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.

We do not accept refunds or returns in the event that the designated recipient for your order cannot be contacted/locate. In this case, we will contact the buyer to re-confirm. If purchaser desired to re-deliver or re-route to any new address, any additional delivery charges to shall be borne by the purchaser.

Online/e-store purchases are treated as separate from offline showroom; product returns for online/e-store purchases will not be entertained at any of Chocolate Monggo showroom.

 

INSURANCE

All your purchases are insured against theft and accidental damage whilst in delivery from Chocolate Monggo to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

 

INTELLECTUAL PROPERTY

All content available on www.chocolatemonggo.com, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof are the property of Chocolate Monggo and are protected by Indonesia copyright laws. The trademarks, logos, and service marks displayed on www.chocolatemonggo.com are the registered and unregistered marks of Chocolate Monggo and are protected by Indonesia trademark laws. Neither the Content or Trademarks nor any portion of www.chocolatemonggo.com may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

 

FAQ

Q: How can I buy Chocolate Monggo online?

A:

  1. Your delivery address should be in DKI Jakarta area.
  2. Please register by creating an account and log in.
  3. Use the “Products List” option to help you find the products you desire.
  4. If you’re familiar with our products, you may also search for the desired products in the “Search” toolbar.
  5. Add your desired products to the cart.
  6. Please complete the form with your name, email address and delivery address including your postal code. Then confirm your order.
  7. After the order received, Monggo team will verify your order via phone to confirm Products and quantities, delivery time, delivery address and payment method.
  8. If you wish to pay via transfer, step 6 will be done after payment completed. Payment also can be done upon delivery by cash or debit.
  9. You will receive the products along with your receipt.
  10. Enjoy your chocolates.

Q: Is the online promotion program can also be used on the offline Showroom of Chocolate Monggo?

A: These Terms of Sale applies when you place an order through Monggo online shop.  Please note that all Terms do not apply to your purchase on our offline Showroom.

Q: Why do I have to register?

A: You can save time because you don’t need to fill in your contact information each time you place an order. You can view your earlier orders in your order history.

Q: What if I forget my password?

A: We can reset your password upon your request.

Q: When can I order chocolate Monggo online?

A: Order can be placed anytime.

Q: When will I receive my chocolates?

A: You will receive your chocolate within 3 working days after your order confirmation. Our delivery time range is between 10.00 – 16.00 every day. Should we have a delivery issue affected by force majeure such as flooding or demonstration, we will contact you as soon as possible to confirm the possibilities to reschedule the delivery.

Q: How would I know if my address is on the Chocolate Monggo online shop coverage area?

A: On the check out page, you will put your detailed address, if you’re not in DKI Jakarta area, for the time being, your order can not be completed.

Q: How much do I have to pay for the delivery charge?

A: Our delivery service is FREE for all orders of a minimum amount 300,000 IDR. Any order below-mentioned amount will be subjected to a delivery charge of Rp 50,000. The delivery charges will be clearly indicated at the checkout.

Q: Can I change my order after my online confirmation?

A: Once we receive your order submission, we will call you to verify your order. Should you need to change the order, remove the products or change your order quantity,  our team will cancel your order. You will just need to make a new order. For any other details or information regarding your delivery or your order, please call our dedicated team: 0856 1570 251 (Dimas).

Q: What if the delivered products are not in accordance with the order I have placed; either in product variant, quantity or both?

A: Please be sure that you check the products before signing the receipt.  If the products delivered are different with what you ordered, you may choose to pay according to the value of the qty of products you received or you may also pay the full payment and we will replace the products within 24 hours, without additional delivery charge.

Q: What if I receive damaged packaging or defected product?

A: We have a strong commitment to the quality of our products.  However, if in the unlikely event the packaging was damaged (dirty, torn or oily) or the product is misshapen (broken or melted) before you signed the receipt, you may not have to pay for the product or you may still pay the total amount and we will replace the defective products within 24 hours, without additional delivery charge.

Q: I have signed the receipt when I found out that I receive the wrong products or the products are not in good condition, can I return the product or receive any cash back?

A: Products are not returnable or refundable after receipt signed. We strongly recommend you to check your products before signing the receipt. However, should these specific conditions occur, please address your complaint to our customer service: customer-care@chocolatemonggo.co.id

Q: How can I pay my order?

A: Payment can be done by bank transfer before delivery, cash or debit card upon delivery at your convenience.

Q: I live in DKI Jakarta, what If I want to order in large volume for my special occasion?

A: Please contact us by email customer-care@chocolatemonggo.co.id for the specific products and quantities. Certain terms and conditions may apply.

Q: My address is not covered by the Chocolate Monggo online shop, yet I want to do order by online, what should I do?

A: Please contact us by email customer-care@chocolatemonggo.co.id for the specific products and quantities. Certain terms and conditions may apply.

Q: I am not satisfied with Chocolate Monggo online shop service. Where should I address my complaint?

A: We are very sorry for any inconvenience you may experience with our online shop service, please address your complaint to our customer service: customer-care@chocolatemonggo.co.id

Q: Where can I get more information about Chocolate Monggo?

A: Please visit our website: www.chocolatemonggo.com

Facebook: Cokelat Monggo

Twitter: Cokelat Monggo

Instagram: chocolatemonggo