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Terms of Service

1. GENERAL

The Terms and Conditions listed below detail your rights and obligations in association with the use of the Chocolate Monggo website, www.chocolatemonggo.com. Chocolate Monggo provides the content and services available on www.chocolatemonggo.com to you, subject to the following terms and conditions. By accessing or purchasing from www.chocolatemonggo.com you are acknowledging that you have read, understand, and agree, to abide by these Terms and Conditions, which include our Privacy Policy. The Terms and Conditions as follow

2. PRIVACY POLICY

We take the protection of your personal information very seriously. This policy is intended to help you understand how we collect, use and safeguard the information you provide on our website. Please read this policy carefully before providing us with any personal data.

This privacy statement is provided to help you to understand what we may do with any personal information that we obtain from you. By providing your personal details to us, you signify your acceptance of our Privacy Statement. If you do not agree with this statement, please do not provide your personal details to us. This privacy statement is incorporated into, and part of, the Terms and Conditions, which govern your use of the site in general. We will use your information for the purposes stated below. You will have an opportunity to unsubscribe everytime we communicate with you.

Chocolate Monggo reserves the right to revise this policy at any time by updating this post. Your use of our website indicates your agreement to the currently posted privacy policy.

3. YOUR ACCOUNT

You may choose to register at www.chocolatemonggo.com. If you do, you will be required to provide an email address and password that will be registered for your account. You are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interests to do so.

4. SHOP OPERATIONAL HOURS

A. ONLINE STORE
- Online Store Operational Hours: Monday to Sunday 08.00 – 16.00
- Chat Service Operational Hours: Monday to Sunday 08.00 – 16.00
- Delivery Operational Hours: Monday to Sunday 08.00 – 16.00

B. WHATSAPP SALES (+6282133262563)
- Whatsapp Sales Operational Hours: Monday to Sunday 08.00 – 16.00
- Chat Service Operational Hours: Monday to Sunday 08.00 – 16.00
- Delivery Operational Hours: Monday to Sunday 08.00 – 16.00

5. HOW TO ORDER

- Please go to www.chocolatemonggo.com
- Select SHOP menu
- Select the desired product
- Fill in the amount of products to be ordered
- Add other products to your basket
- When you have finished filling your basket, click “check out”
- Fill in the form with your personal data and the address of the recipient
- Choose a payment method
- Add a coupon code if possible
- Click “pay”
- When the payment is confirmed, we will send you a confirmation of your order via email
- Please wait for the products. We will pack and send them to the recipient's address.

6. PAYMENT AND CONFIRMATION

Payments can be made via a virtual account in collaboration with a third party which you can directly select on our website when placing an order.

Payments can also be made via transfer to our bank account, the details are as follows:
Bank Name : Bank Mandiri
Account Name : PT. Anugerah Mulia Sentosa
Account number : 1370020429029

Payment via bank transfer which is not a virtual account requires confirmation of transfer receipt which can be sent to the Whatsapp number found on the website.

Orders will be sent after we get proof of payment according to the order.

7. PACKING AND SHIPPING

We ensure that every product to be sent is in good condition regarding quality and packaging, and that the expiration date of the product is still as far away as possible.

We pack the product using aluminum foil and/or styrofoam bags so that the temperature is more stable. On top of this, we put the products in a cardboard box or box lined with cardboard if the package size is larger than our regular cardboard box, then we glue the delivery receipt and a sticker stating that the product is “Fragile”.

We hand over the package to the shipping logistics company of your choice

The price and delivery time is in accordance with the third party delivery service you have chosen, as well as the weight, dimensions of the package and the distance from the location of the recipient of the package

We recommend you use insurance and 1 Day Delivery service to avoid exposure to heat or non-optimal storage conditions for too long during transit. We accept product returns if the product you have received does not match the order, such as if the product is missing or you have recieved the wrong product.

We process delivery on the same day if the order is before 16.00 WIB that day.

If the order is after 16.00 it will be packed and sent the next day.

We will send the product from one of our warehouses in Jakarta, Yogyakarta or Bali depending on which is closest to the delivery address in order to reduce shipping time and to keep the product as safe as possible until it reaches your door.

After we hand over the product package to a 3rd party (logistic and delivery service), the product package is not our responsibility anymore and we disclaim any consequences due to mishandling or shipping delays.

Under normal circumstances, Chocolate Monggo will not be responsible for delayed delivery in case of following: The inaccuracy of the written address, Incomplete address, A problem with the address you have provided or if the recipient no longer lives at the delivery address, The recipient not being in at the time of delivery, and any major event impacting the delivery conditions.

It is important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our distribution officer in locating “difficult-to-find” addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number.

If we are subsequently unable to deliver due to mentioned conditions, we will attempt to contact you via email or phone. If we are unable to contact you at the time of attempted delivery, we will return the order and await contact from you.

Chocolate Monggo is not responsible for any additional costs incurred by the customer due to failed deliveries.

8. CHOOSE THE BEST SHIPPING OPTION!

Please choose the type of delivery courier service with the best storage conditions, because chocolate melts easily and the longer the journey, the more likely it is to melt. Therefore, we suggest instant couriers or couriers that offer cold storage services. Please make sure that after receiving your chocolate product, it is immediately stored in a refrigerator or cool room. We offer this advice because after the package has been purchased and delivered by the courier service, it is beyond our responsibility.

9. CANCELLATION AND RETURNS

Orders cannot be canceled if there is confirmation of payment. Customers are advised to inspect the general condition of the product/s immediately upon recieving them. No claims shall be considered more than 24 hours after the order has been accepted by customers.

Once an order has been successfully delivered with payment duly authorized, Chocolate Monggo will not consider any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.

Order changes can still be made before the product is packed. Change requests can be made by contacting Customer Services on 089626388525.

You might be asked to send back the product that has been received if the product variant does not match your original order. As a result, we will send a replacement product that matches your original order. There will be no additional costs for the customer.

If a product is missing or broken, please immediately contact us by sending photo evidence of the receipt and the contents of the package a maximum of 24 hours after the package is received. We will immediately send the missing product or replace the product. After the designated 24 hour window, we will not process your request.

10. THE BEST STORAGE CONDITIONS FOR THE BEST CHOCOLATE

We suggest that after receiving the product, you put the chocolate in the refrigerator for 10 minutes before consuming it.

If you receive chocolate that is mushy, melted, or has white spots on the surface, then you can follow these suggestions: place the chocolate in the refrigerator for 30 minutes to make it hard again. After cooling down, there is a possibility that white spots will appear on the surface of the chocolate - these white patches are the cocoa butter blooming on the surface of the chocolate. Although your chocolate may not look as nice and shiny as it should be, it is still good and safe for consumption.

Store your chocolate in the Fridge, not in the freezer because freezer temperatures are too cold and are not suitable for chocolate. The best temperatures for storing chocolate are 18°C - 20°C for chocolate bars and 6°C - 9°C for Chocolate Pralines and Truffles. Although your fridge’s standard temperature may range from 3-4°C, these might still be the best storage conditions considering the heat and humidity in tropical countries. Just be sure to leave the chocolate out of the fridge for 10 min before consumption. Avoid direct sunlight. Exposure to higher temperatures than the ones mentioned above might damage your chocolate bars and pralines

Chocolate easily absorbs odors. Avoid placing chocolate near strong smelling foods or products like salted fish, durian, soap, etc., Chocolate has tends to absorb the smells around it and this might modify the original taste of the chocolate.

Chocolate doesn't like water. Avoid dripping water or condensation from the refrigerator by re-sealing/re-closing the packaging tightly. Water may make the sugar in the chocolate rise to the surface and create sandy white spots. This phenomenon is called “sugar bloom” as is absolutely nothing to worry about. Your chocolate may not be shiny anymore but is still very edible.

11. INTELLECTUAL PROPERTY

All contents available on www.chocolatemonggo.com, including but not limited to texts, graphics, logos, button icons, images, audio clips, data compilations and softwares, thereof are the property of Chocolate Monggo and are protected by Indonesian copyright laws. The trademarks, logos, and service marks displayed on www.chocolatemonggo.com are the registered and unregistered marks of Chocolate Monggo and are protected by Indonesian trademark laws. Neither the Contents nor Trademarks or any portion of www.chocolatemonggo.com may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

12. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue our services (or any part or our content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuation of our services.

13. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear in our store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

14. THIRD-PARTY TOOLS

We may provide you with access to third-party tools which we neither monitor nor have any control or input of. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. Certain content, products and services that we offer may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these links and we will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party.

15. ACCURACY, COMPLETENESS AND RELEVANCE OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete, or up to date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more up-to-date sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Questions about the Terms and Conditions should be sent to us at
customer-care@chocolatemonggo.co.id

HEAD OFFICE

Kotagede

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